Hilton Los Angeles-Universal City

Linda, at the front desk, provided genuine, excellent customer service. She treated us with respect and was extremely informative. The other staff were unfriendly, short and dismissive.

Second time staying here and I love this hotel. It's busy but all the staff are so helpful and friendly. The beds are sooooo comfortable and the bathrooms are so clean and big. The rooms are quiet and we had great sleeps in love the pool after a busy day and the fact that it opens late. Easy walk to the park and Citywalk or use it the very frequent shuttle. We stayed here as a base for our whole LA stay and easily got Lyft to different locations and used the Hop on Hop off bus. Metro station nearby too. Fresh water filter for water when we needed it.

The staff were all extremely friendly and accommodating. We also loved the shuttle between the hotel and Universal Studios CityWalk, it made things very convenient.

The hotel has shuttle service going to and from Universal Studios which is very convenient. Staff very friendly when we ordered food for room delivery.

Excellent location allowing easy access to Universal Studios and convenient access to other nearby tourist spots. Comfortable stay with helpful staff. Good dining. Enjoyable facilities.