Linda, at the front desk, provided genuine, excellent customer service. She treated us with respect and was extremely informative. The other staff were unfriendly, short and dismissive.
Ivan
toukokuu 2024
I loved the location and proximity to Universal Studios. I also loved the pet friendly facility.
Alexis
huhtikuu 2024
Second time staying here and I love this hotel. It's busy but all the staff are so helpful and friendly. The beds are sooooo comfortable and the bathrooms are so clean and big. The rooms are quiet and we had great sleeps in love the pool after a busy day and the fact that it opens late. Easy walk to the park and Citywalk or use it the very frequent shuttle. We stayed here as a base for our whole LA stay and easily got Lyft to different locations and used the Hop on Hop off bus. Metro station nearby too. Fresh water filter for water when we needed it.
Tee
kesäkuu 2025
The room was a good size and the location was within a very short walk of Universal Studios Hollywood. All the staff were friendly and helpful.
Emma
tammikuu 2024
The staff were all extremely friendly and accommodating. We also loved the shuttle between the hotel and Universal Studios CityWalk, it made things very convenient.
Romni
toukokuu 2025
The Hotel is GOOD, it has excellent location to the people who wants to go to Universal Studios Hollywood and Citywalk. The staff from the Hotel are GOOD and well trained, the majority of people speaks English and Spanish. I am sure this hotel is an excellent option to the family who wants to attend Universal Studios.
Joao
tammikuu 2025
The hotel has shuttle service going to and from Universal Studios which is very convenient. Staff very friendly when we ordered food for room delivery.
Jesusa
syyskuu 2024
Location, the comfort of the room, the view from the 23rd floor and the staff was very friendly and helpful
Al
maaliskuu 2024
Excellent location allowing easy access to Universal Studios and convenient access to other nearby tourist spots. Comfortable stay with helpful staff. Good dining. Enjoyable facilities.
Nasir
elokuu 2024
My husband and I were there to Celebrate our Anniversary, we were going to Universal Studios. We arrived at 11am and the front desk had amazing customer service and checked us in early . The room was big and beautiful. Our view was amazing from the 21st floor. The atmosphere and the young bar tender at the bar were great . We had a nice time relaxing after our long day at Universal. Next morning breakfast was delicious. Oh and the valet workers were very polite and friendly. The shuttle to and from Universal Studios and City walk was a plus .
Maria
syyskuu 2024
Varauspalvelu:
+1 (888) 385-8465